Comments on: F1 blogs review: Flight difficulties http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/ F1 Fanatic - The Formula 1 Blog with F1 news, pictures, video, comment and analysis Fri, 10 Feb 2012 10:18:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Trackback - Cheap Internation Call >> How to make cheap international call http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-306290 Trackback - Cheap Internation Call >> How to make cheap international call Thu, 19 Nov 2009 21:58:34 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-306290 ,[...] www.f1fanatic.co.uk is other must read source on this subject,[...] ,[...] http://www.f1fanatic.co.uk is other must read source on this subject,[...]

]]> By: Matt http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-147168 Matt Fri, 29 Feb 2008 17:16:07 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-147168 I live in the UK and when my wife and decided we were going to try for tickets to the Singapore grand prix i stupidly thought it would be easy. After refreshing the website for over 2 hours i miraculously got through only to have it crash on me when i tried to pay! Thankfully though it seems my transaction did go through as i got an order confirmation and the money left my account a couple of days later. i very much doubt this'll taint the organisation of this grand prix or future singapore grand prix. Its the racing people remember! It would be cool to hear from other fans who have tickets to the Singapore grand prix. I live in the UK and when my wife and decided we were going to try for tickets to the Singapore grand prix i stupidly thought it would be easy. After refreshing the website for over 2 hours i miraculously got through only to have it crash on me when i tried to pay! Thankfully though it seems my transaction did go through as i got an order confirmation and the money left my account a couple of days later.

i very much doubt this’ll taint the organisation of this grand prix or future singapore grand prix. Its the racing people remember! It would be cool to hear from other fans who have tickets to the Singapore grand prix.

]]> By: George http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144848 George Mon, 18 Feb 2008 06:06:10 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144848 I enjoyed the blog post on Trulli joining Ferrari; I think it would be a good fit. Not to mention having the chance to see what Jarno could do in a top car. I enjoyed the blog post on Trulli joining Ferrari; I think it would be a good fit. Not to mention having the chance to see what Jarno could do in a top car.

]]> By: Keith Collantine http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144576 Keith Collantine Sat, 16 Feb 2008 15:34:04 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144576 Yes you're both right and I've fixed it. Thanks for the spot! Yes you’re both right and I’ve fixed it. Thanks for the spot!

]]> By: Journeyer http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144573 Journeyer Sat, 16 Feb 2008 15:26:29 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144573 Oh, Alex, you're right, it's the FIA who had ticketing problems, not Stepney. :) Oh, Alex, you’re right, it’s the FIA who had ticketing problems, not Stepney. :)

]]> By: Journeyer http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144569 Journeyer Sat, 16 Feb 2008 14:38:23 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144569 Nope, he's not. Philips will be the one designing the lighting, from what I know. :) Nope, he’s not. Philips will be the one designing the lighting, from what I know. :)

]]> By: Keith Collantine http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144566 Keith Collantine Sat, 16 Feb 2008 13:58:28 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144566 I hope the guy who designed the ticketing system isn't responsible for the <a href="/2008/02/15/night-racing-and-the-environment/" rel="nofollow">lighting</a> I hope the guy who designed the ticketing system isn’t responsible for the lighting

]]> By: Journeyer http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144563 Journeyer Sat, 16 Feb 2008 13:37:58 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144563 Just to put the Singapore debacle in perspective, I started trying to get tickets at 9 AM (I am in the same timezone as Singapore), and the system duly crashed. I got in a couple of times (as in 2 times in 9 hours), only to run into errors (and duly get booted out of the system both times). The 10-minute time limit to pay for the reserved seats didn't help any, either (especially with the system being VERY slow). Finally, I was lucky to slip into the system (which at this point had been moved to a backup web server) right after one of its hourly crashes at 6 PM and nab a pair of tickets (at the marina grandstand). From what I'm reading, many, MANY others were nowhere near as lucky. Milos, you hit it spot on. (Were you also trying to buy tickets?) There was no coordination, and there were no backup plans. Not even the phone operators knew what was going on! At one point, they were giving a disclaimer at the start of every call (assuming you can get through), saying that they cannot guarantee that they can get you tickets. As an IT professional, the Omnimedia ticketing system was awful. Its development seemed very haphazard and it isn't very user-friendly (especially when errors come out). And here's the saddest part. From what I gathered, they managed to sell a thousand tickets at the end of day 1. They would've sold a heck of a lot more if it didn't keep crashing so often. So many people just got pissed off and decided not to bother. Will they come back? Hopefully, yes. But whatever happens, the damage has been done to the reputations of both the GP organizers and Omnimedia. They'll have to do a LOT better than this come September. Just to put the Singapore debacle in perspective, I started trying to get tickets at 9 AM (I am in the same timezone as Singapore), and the system duly crashed. I got in a couple of times (as in 2 times in 9 hours), only to run into errors (and duly get booted out of the system both times). The 10-minute time limit to pay for the reserved seats didn’t help any, either (especially with the system being VERY slow). Finally, I was lucky to slip into the system (which at this point had been moved to a backup web server) right after one of its hourly crashes at 6 PM and nab a pair of tickets (at the marina grandstand).

From what I’m reading, many, MANY others were nowhere near as lucky.

Milos, you hit it spot on. (Were you also trying to buy tickets?) There was no coordination, and there were no backup plans. Not even the phone operators knew what was going on! At one point, they were giving a disclaimer at the start of every call (assuming you can get through), saying that they cannot guarantee that they can get you tickets. As an IT professional, the Omnimedia ticketing system was awful. Its development seemed very haphazard and it isn’t very user-friendly (especially when errors come out).

And here’s the saddest part. From what I gathered, they managed to sell a thousand tickets at the end of day 1. They would’ve sold a heck of a lot more if it didn’t keep crashing so often. So many people just got pissed off and decided not to bother. Will they come back? Hopefully, yes. But whatever happens, the damage has been done to the reputations of both the GP organizers and Omnimedia. They’ll have to do a LOT better than this come September.

]]> By: milos http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144520 milos Sat, 16 Feb 2008 07:42:27 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144520 The Singapore ticketing ... The easiest excuse is to blame a mess up on huge demand ... Why so many people tried to buy tickets right at the start of the ticket sales ? Because all of them expected the huge demand ... Everybody expected that except the ticketing company ... They simply did not do a right job, that's it ... There was no back up plan, they did not even bother to put up a message on the web saying that the system crashed and ticketing will resume then and then ... Or to change the message on the telephone hotline, that kept asking people to go online to purchase tickets ... The Singapore ticketing … The easiest excuse is to blame a mess up on huge demand …

Why so many people tried to buy tickets right at the start of the ticket sales ? Because all of them expected the huge demand … Everybody expected that except the ticketing company …

They simply did not do a right job, that’s it … There was no back up plan, they did not even bother to put up a message on the web saying that the system crashed and ticketing will resume then and then … Or to change the message on the telephone hotline, that kept asking people to go online to purchase tickets …

]]> By: Alex Andronov http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/comment-page-1/#comment-144519 Alex Andronov Sat, 16 Feb 2008 07:23:08 +0000 http://www.f1fanatic.co.uk/2008/02/16/f1-blogs-review-flight-difficulties/#comment-144519 I think, and I might be wrong about this, but wasn't it the FIA who couldn't get their ticket sorted rather than Stepney? I think, and I might be wrong about this, but wasn’t it the FIA who couldn’t get their ticket sorted rather than Stepney?

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