Can I be totally honest here?
I am a massive fan of this site. I love the community and the debate. I love Keith and all of his hard work, and I’ve seen first-hand how much nonsense he has to filter out and put up with each day. It really is absurd and I couldn’t believe there were people as sad as these trolls on our planet. I’m also in awe of Keith’s time-management. I cannot keep up with commenting on the site most of the time – yet Keith manages to write amazing articles, read every comment, reply to a lot of them, delete the nonsense, run the live-blog, keep everyone entertained on Twitter AND reply to queries and questions via email. This is just a standard Sunday for our hero! :P
Meanwhile, I’m getting out of bed and wondering where I’m going to find the time between sleeping and laying about doing nothing to read his work….
I agree with @Magnificent-Geoffrey. Comments challenging Keith’s impartiality shouldn’t be met with too much of a reaction. Sometimes, it can be a simple misunderstanding. I feel it is important at this point to mention that I have never in my 3 years (or whatever it is) of reading Keith’s articles come across anything I’ve found to be biased. Keith is a blogger, but he’s also become an incredibly trustworthy source for information and even breaking news. The articles on this site are always impartial from what I can tell, but at the same time, I can appreciate that people have differing views.
If someone questions Keith about bias, I think they should be treated with as much respect as anyone else. I understand that it gets tiring when you have to answer to these critics all of the time (we see how often you have to), but I think the thing that’s going to keep people coming back is the welcoming and friendly atmosphere of the site. If their comment gets pounced upon by anyone, they may be scared off. I like reading peoples’ opinions and everyone deserves to state what they feel. If it’s unreasonable or as Geoff said, just plain trolling, then it deserves nothing more than to be deleted instantly. But often, people just need things explained. Someone could visit F1F and think Keith is a Ferrari-loving, Jenson Button-hating fanboy, but if this person can be spoken to in a polite and non-confrontational manner, they should – if they’re a decent person – understand where they went wrong and that it was a misinterpretation.
I’m not saying Keith should allow people to bash his site, but the less strongly-worded comments probably deserve to be treated more gently.