Comment moderation and trolling (39 posts)

Topic tags: comment moderation, trolling
  • Profile picture of Prisoner Monkeys Prisoner Monkeys said 1 year, 2 months ago:

    @keithcollantine – Could we perhaps consider some way of reporting people who do not register with the blog? I’ve noticed that a lot of trolls don’t actually create an account, and without an account, there is no way for registered users to report them. It then falls to the moderators and admins to peruse every individual thread and post, and I know that a fair few are falling through the cracks simply because the process is too time-consuming. Take, for instance, the user Diogenes. He’s a serial troll who frequently enters discussions and belittles people who he disagrees with, following them through multiple threads, and he’ll often bring things up days or even weeks after the fact. But because he isn’t a registered user, there is no way to bring this to the moderators’ attention. I’m thick-skinned enough not to take his comments personally, but I’ve seen a few non-registered users who post, raise his ire, and (to the best of my knowledge) never return to the blog after he has tried to verbally disembowel them. He’s one of those Internet Warriors who think that people who don’t share his opinions deserve unrelenting criticism until they go away, trying to turn this corner of the internet into his own private little fiefdom where the only acceptable way of thinking is his way of thinking. I know he hasn’t got a chance of seeing that happen, but it doesn’t stop him from driving away people with a lot of potential to actually contribute to the blog, and nor does it stop him from feeling smugly self-satisfied when they leave. Diogenes is just one example – perhaps the most-prominent example – of several users who do this, and I suspect that there are a few registered users who have an unregistered account so that they can attack people they disagree with without using their regular account and avoid trouble with the moderators.

  • Profile picture of Keith Collantine Keith Collantine said 1 year, 2 months ago:

    @prisoner-monkeys I’m not going to reply to comments on specific users.

    However the next version of the design includes a clear way to distinguish between comments from registered and unregistered users. I hope to have it deployed before the start of the new season.

    Hence the short reply – and back to the test site I go…

  • Profile picture of Prisoner Monkeys Prisoner Monkeys said 1 year, 2 months ago:

    That’s okay. I was just using Diogenes as an example, because he is the most prominent among the trolls, and also because he had been active within the last hour of that post I made. I know there are several like him out there, hiding behind the anonymity of an unregistered account to attack other users. I was just hoping there might be some way to report posts made by unregistered users the way we can with regular users.

  • Profile picture of Chris Chris said 1 year, 2 months ago:

    Why are non-registered users allowed to post? As the forum owner here could be legally held liable for what they say, I would think it safer to force people into registering. I’ve run forums where we had 10,000 posts per day on average, and I shudder to think what it would have been like if un-registered users had been allowed to post!

  • Profile picture of Keith Collantine Keith Collantine said 1 year, 2 months ago:

    @chrisglew

    Why are non-registered users allowed to post?

    Experience has shown that people tend to try the site for a while before signing up. Forcing them to sign up to post their first comment would discourage people from joining the site at all.

    For legal matters I’m equally capable of deleting comments from registered or unregistered users if needed (which so far hasn’t been the case!)

  • Profile picture of AndrewTanner AndrewTanner said 1 year, 2 months ago:

    In my experience, I’ve just tagged Keith into a thread or comment reply and it’s been removed swiftly.

    For example, last week there was some unregistered user posting pretty vile things up on one of the blog posts so I just brought it to Keith’s attention by tagging him into a reply.

  • Profile picture of Keith Collantine Keith Collantine said 9 months, 1 week ago:

    Finding the best way of encouraging an open debate in the comments yet avoiding flame wars, trolling and the rest remains a challenge and one I’m always keen to hear readers’ thoughts on. This article is an interesting read on the subject:

    http://www.thedailybeast.com/articles/2012/07/16/most-comments-are-horrible-sites-look-for-ways-to-make-them-better.html

    The section on The New York Times’s standards is particularly insightful and much of it applies here as you can see in the comment policy: stay on-topic, no personal insults, that sort of thing.

  • Profile picture of MazdaChris MazdaChris said 9 months, 1 week ago:

    As that article alludes, i think one of the best strengths of a site is to have a well written, well informed user base who express their opinions coherently and back up their comments with facts and logical arguments. It’s one of the reasons I enjoy commenting on this site; because I know that if I get into a discussion with one of the other members here, even if that member has a contrary viewpoint, we can enjoy a good debate and will both understand each others’ reasoning. There are of course a few who don’t take the time to do this, or who put up comments which are offhand and disrespectful, but I do think they’re in the minority.

    One of the great things about a site like this is that it is, to a certain extent, self-moderating. When someone does come along with questionable viewpoints, they’re challenged by the regular members who can use good arguing skills to point out where the person is going wrong. I’d much rather be part of a community which tackled the problem in this way, than one which sought to simply exclude anyone who didn’t fit the mold. Don’t hate – educate. As they say.

    As a forum moderator for a couple of sites myself, I know how difficult it can be to strike a balance between allowing people the freedom to say whatever is on their mind, and ensuring that the standard of contributions is kept at a suitable level. Thankfully your task is made significantly easier by the general standard of posting here, compared to somewhere like the BBC’s have your say section. I’d say that motorsport attracts a more educated following, but judging by the comments I’ve seen on Andrew Benson’s blogs, I’d say that’s sadly not really the case. For whatever reason though, F1Fanatic seems to attract a well informed userbase, and I think the quality of the existing members is one of the main reasons for that.

  • Profile picture of Girts Girts said 9 months, 1 week ago:

    A good article. I particularly agree with the statement that, on the online community, you cannot have open democracy and high-quality discussions at the same time.

    It’s obviously a complicated issue but I think that the website owners are often to blame for the fact that the comments sections on their sites have turned into trash cans. The people who run the sites often want to gain popularity but ain’t ready to work hard enough for that.

    Unfortunately, the largest websites in my country have failed massively in creating a decent environment for online discussions, the situation is even worse than on YouTube.

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