Statement on Spa Grand Prix website:
About The Ticket Enterprise
Spa Grand Prix S.A Company has been informed that some people are in trouble with the delivering of the tickets they decide to order trough The Ticket Enterprise Company for the 2012 Formula One Shell Belgian Grand Prix.
Spa Grand Prix company regrets sincerely the problems encountered by potentials spectators of The Formula One Shell Belgian Grand Prix, but they wish to formulate the following comments:
Spa Grand Prix S.A is absolutely not responsible of these identified deficiencies by The Ticket Enterprise Company; Spa Grand Prix has scrupulously and fully respected their obligations;
Spa Grand Prix advices the customers eventually aggrieved by The Ticket Enterprise Company to fill a complaint against this Company. (To facilitate this procedural formality, you will find an attached complain form to be completed, if necessary);
For marketing reason Spa Grand Prix agrees to organize a new order for the aggrieved customers of The Ticket Enterprise at the same price they have already paid without charging the sending cost. (The proof of payment of The Ticket Enterprise Company will be used as an indicative reference to fix the price as mentioned here above)